• If your order is placed Monday - Thursday (excluding holidays), then your order will be roasted and shipped within 24 hours, otherwise it will be roasted and shipped on the next business day.

    If you choose monthly, all subsequent subscription shipments will be roasted and shipped on the same day each month or for bi-weekly, it will be roasted and shipped every 2 weeks.

  • If you choose the personal subscription, you will be billed whenever a shipment goes out depending if you selected bi-weekly or monthly.

    If you chose the gift subscription, you will be billed at the time of purchase.

  • If you choose a personal subscription (recurring payment), you will be charge a flat rate of $8 each time the coffee is shipped.

    If you choose a gift subscription (pre-paid), then your order will include $8 per month that you choose to do the subscription. The 3-month subscription will be $24, and the 6-month subscription will be $48 in shipping.

  • Yes. As you go through the subscription widget, the first question allows you to choose to send it as a gift (pre-paid) or as a personal subscription (recurring payment).

    1. Sign in to your account.

    2. Click initials in the top right of the screen and select orders from the dropdown.

    3. Click manage subscription at the top right of the screen.

    4. Click edit on the subscription you’d like to cancel.

    5. Select Cancel Subscription and follow prompts.

    1. Sign in to your account.

    2. Click initials in the top right of the screen and select profile from the dropdown.

    3. Click manage subscription at the top right of the screen.

    4. Click edit on the subscription you’d like to change the address for.

    5. Scroll to the shipping address section and click the pencil icon in the top right-hand corner, and follow the prompts.

  • Yes.

    Skip allows you to skip just the next delivery.

    Pause Subscription allows you to pause a subscription until you choose to resume the subscription. You can resume the subscription by following the same steps above.

    1. Sign in to your account.

    2. Click initials in the top right of the screen and select orders from the dropdown.

    3. Click manage subscription at the top right of the screen.

    4. Click edit on the subscription you’d like to edit.

    5. Select Skip Order or Pause Subscription and follow prompts.

  • Yes, as long as you switch it out before we start processing your next shipment.

    1. Sign in to your account.

    2. Click initials in the top right of the screen and select orders from the dropdown.

    3. Click manage subscription at the top right of the screen.

    4. Click View more on the subscription you’d like to change.

    5. Click Swap Product and follow the prompts.

  • Because our Maryville College and ORNL locations don’t have a drive thru window you can order drinks online at those locations.

    • For Maryville College, order HERE

    • For ORNL, order HERE.

    Our Downtown location does NOT have online drink ordering. For fastest service, please go through our drive-thru.

  • You can redeem our Gift Cards at all of our retail locations.

    Click Here to check your COFFEE HOUSE e-gift card balance.

    Coffee House E-Gift Cards CANNOT be used on our website. You can purchase a webstore e-gift card for online orders.

  • Hours of operation vary depending on the location. Please follow us on Instagram or Facebook regarding holiday hours.

  • Coffee is such an amazing plant!  All forms of it can be used in multiple ways. This is lucky for a roaster who ends up having a large amount of scrap coffee or coffee chaff that is roasted off of the green coffee beans. These two elements are perfect for composting or mulching your garden!

    "Ground coffee is high in nitrogen, making it a very good mulch for fast-growing vegetables. Many organic growers swear by coffee grounds as mulches for tomato plants, both for the nitrogen boost this heavy feeder appreciates and for coffee's ability to help suppress late blight.

    Coffee grounds can also be used to mulch plants that slugs love to feast on, such as hostas, ligularias and lilies. Try them for daffodils and other spring bulbs as well. You also can rid areas of slugs and snails by mixing up some instant coffee and making it two to three times stronger than you ordinarily would. Spray this concentrated coffee where slugs roam free and you'll notice a definite dropoff in damage.

    When coffee is roasted, the papery chaff is removed and discarded. The lightweight, sand-colored chaff can be mixed into your compost heap or blended into compost for mulching beds and borders. Don't use too much chaff at once, however, or this fluffy stuff can sheet into a sticky mess, repelling water and keeping air out of the soil."
    (excerpt by Ann Lovejoy,  http://seattlepi.nwsource.com/nwgardens/143052_lovejoy09.html)

  • All of our decaf coffees are decaffeinated through an ethyl acetate process. Please check out our blog for more details on ethyl acetate (EA) process decaf.

  • Please read our blog post about this procedure.

  • In the state of Tennessee, we have 7% sales tax on shipping and 4% sales tax on food (coffee). So our web ordering system breaks out the different types of sales tax.

  • If you order before 9 am on a weekday, it will usually be shipped that day. If it is after that time or on a weekend, we will ship it the following business day.